Complaints

We may not always get it right and we want to know when we haven’t. Bluesci Support welcomes all complaints, comments and suggestions taking them seriously and ensuring that they are addressed and resolved promptly. 

Individuals can raise a concern in the following ways: 

• Inform a member of staff to note down the concern and pass it to the relevant service manager.
• Request a complaint form from reception and leave it for the attention of the relevant service manager.
• Email the relevant service manager – contact details can be found here. Or email information@bluesci.org.uk. 

All concerns raised will be dealt with within 5 working days. If individuals are not happy with the outcome of their complaint they will be informed of their right to complain to the Director of the service – Alicia Clare, email:  alicia@bluesci.org.uk